TERMS AND CONDITIONS
TERMS AND CONDITIONS OF OH SO TROPPY
Document date: AUGUST 2025
1. OVERVIEW
Oh, hi! Welcome to OH SO TROPPY.
We, TEE STUDIOS PTY LTD, trading as OH SO TROPPY (“OH SO TROPPY”, ”Company”, “we”, “us”, or “our”), are an online fashion label.
The website located at www.ohsotroppy.com (“Site”) is owned and operated by us.
2. AGREEMENT SCOPE AND ACCEPTANCE
This agreement contains the terms, conditions, disclaimers and any other terms posted on the Site (collectively, the “Terms”) for accessing and using our website (the "Website", "Site") and services (our "Services") by you ("You") and your purchase of the goods available through the Site (“Products”). We separately maintain our Privacy Policy regarding the collection and use of your data. The Terms override any conflicting provisions in the policies.
The Terms form a binding contractual agreement between You and Us regarding the use of the Site and our Services. If you do not agree to the Terms, you must stop using our Services.
Lack of awareness of the agreement does not affect its enforceability.
Persons under the age of eighteen (18) years require the consent of their parents or legal guardian/s before using the Site.
The laws of New South Wales, Australia govern this agreement. Your transaction is deemed to have taken place in New South Wales.
3. USE OF SITE
By using the Site you agree to:
a. Use the site for lawful purpose only.
b. Not commit any act that is harmful to our systems, reputation or goodwill.
c. Not upload any virus, trojan horses or hack into any aspect of the Site, that may harm or corrupt data, systems, or any persons who access the Site.
d. Not restrict, or attempt to restrict, another user from the using the Site and not encourage or facilitate violations of the Terms.
By creating an account, subscribing, ordering products, contacting (including but not limited to, email, chat, telephone call, contact form) via the Site, you agree to:
a. Provide accurate and current information and are responsible for the security of your account credentials.
b. Not create accounts with us through unauthorised means.
We are not liable to you or any third party for any suspension, termination or restriction of the facilities available on the Site and your access to it.
4. INTELLECTUAL PROPERTY
The Site contains intellectual property owned by us, and/or by third parties that license the content to us. Intellectual property includes, but not limited to, inventions, discoveries, innovations, products, prototypes, processes, trademarks, copyrights, proprietary information, designs, patents, patented applications, business names, logos, domain names, images, designs, copy, videos, audio files, graphics, other files, and software, trade secrets and know-how.
It is available for personal, non-commercial use. Your use of and access to our Site and its Content does not grant or transfer any rights, title or interest in it to you.
We grant you a limited, non-exclusive, non-transferable, worldwide, royalty-free, and rescindable licence (“Licence”) to electronically access and use the Site and order our Products in accordance with these Terms.
OH SO TROPPY is a registered trademark. The OH SO TROPPY logo may not be used without the prior, written permission from Us.
You acknowledge that the Site contains advertisements and material from our promotional partners and that such material is protected by copyright, trademarks and other intellectual property law.
You must not distribute the Site, in whole or part, in any form or create versions of works based on the Site.
The obligations accepted by you under this clause survive termination or expiry of these Terms.
5. SUBMISSION OF CONTENT TO THE SITE AND THIRD PARTIES
We appreciate community interaction via the Site and our Social Media channels, including feedback about our Products.
From time to time you may be invited to submit a review after placing an Order, feedback is requested in regard to the brand or interaction with our Social Media channels at the request of Us, or generated on your own volition, will result in all content (”Content” being the material produced, including but not limited to, imagery, videos, written or oral reviews and usage of Products) and communication being reviewed by Us.
By generating User Content (”User” being the person interacting with the Site and/or Social Media channels) you agree:
a. that you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions).
b. you give us permission to post or otherwise use that feedback on our social media or other channels.
c. you grant us a worldwide, royalty-free, perpetual, non-exclusive, irreversible, transferable, sub-licensable license to use, reproduce, modify, remove, copy, store and exploit your User Content for our business or commercial purposes.
d. that you are at least eighteen (18) years old.
e. to adhere to these Terms.
Your User Content must:
a. not infringe any law.
b. not contain abusive, defamatory, libelous, hateful, discriminatory, obscene or inflammatory language or material.
c. not harass, bully or intimidate any person.
d. not attack our Company, employees or another contributor.
e. not contain material that discloses your personal information or the personal information of someone else.
The views expressed in any User Content are the views of Users and not those of Us unless specified otherwise, we are not responsible for and disclaim all liability in respect of any comments, views or remarks expressed in any User Content.
We encourage you to notify us of any inappropriate or illegal content.
We reserve the right to remove any User Content, review or comment, without any notice, that violates these Terms.
6. MEMBERSHIP AND SUBSCRIPTIONS
Membership and subscriptions are accessible when signing up via the Site and/or when purchasing products from the Site. In order to purchase products and access other features via the Site, membership may be required.
By registering to membership and/or subscriptions to the Site, you must provide us with current, complete and accurate identification, and other information (some of which is not mandatory) including but not limited to, your name, phone number, a valid email address (termed “Registration”).
You agree to update your Registration in the event that it changes.
You are responsible for maintaining the confidentiality of your Registration Information at all times. We are not liable for any loss or damage arising from the unauthorised use of a password.
We may alter, without notice to you, any conditions for becoming a member and we reserve our rights to alter or vary the benefits and privileges accruing to members.
We have the right to refuse, terminate or suspend your account, password or use of the Site, at our sole discretion.
We are not liable to you or any third party for any loss, damage or claim arising from your membership being terminated or suspended.
You agree to us sending you electronic mail (email) from time to time to inform you of changes to the Site and to inform you of promotions and advertisements.
7. PURCHASE TERMS
Placement of an Order is deemed as an intent to purchase Products from the Site.
When you place an Order with us, we will issue you with an Order confirmation, pending our acceptance, which is finalised upon payment receipt, availability of products and issuance of purchase receipt.
We reserve the right to ask you to provide additional details or to verify your identity before we process your Order.
We do not have to accept your order and in the event, we reject your order, we will refund you any monies paid.
a. Promotional Codes/Discounts
The Company may issue special offers under specific conditions, that can be applied to your order by using a promotional code.
You are advised to review this document periodically for any changes.
These are not applicable to Sale items or in conjunction with other offers.
In order to take advantage of these promotions, you must follow the instructions provided at the time of the promotion, unless otherwise stated. The value of the promotion will be applied to your order automatically.
Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.
b. Promotional Welcome Offer Codes
Not to be used in conjunction with any other offer or promotion
Offer applicable for new customers only and is not to be exploited or misused.
We may withdraw, change, or extend any promotional offer at our discretion. This includes the right to remove specific products from the promotion.
Discount code will be shared via email, and must be applied by the customer at checkout
Offer expiry date is stated explicitly in the email
Offers are valid for one purchase only
Offers cannot be redeemed on prior purchases
We do not have to accept your order and in the event we reject your order, we will refund you any monies paid.
c. Individual Promotional Code
Codes are only valid if sourced directly from a verified OH SO TROPPY platform.
Not to be used in conjunction with any other offer or promotion
Selected style exclusions will be detailed on the relevant product pages
Offer is valid for one purchase only
Offer is valid online only for the specified time (AEST).
d. Free Shipping
Free shipping for all Australian orders over $300AUD, New Zealand orders over $450AUD and Rest of the World orders over $500AUD;
Includes full-price and sale items
The free shipping will be calculated once the final order total has been applied. This meaning, after all promotion/sale prices have been adjusted in the order total.
Offer is only valid during the specified times. (AEST)
e. PRE-ORDER Conditions
PRE-ORDER can only be accessed by registering for Membership to the Site.
PRE-ORDER items carry a 20% discount on the Full Price of the item.
Payment for the items is required at the time of Order placement.
Notification via Electronic Mail (Email) of when your Order is available for dispatch will be sent to you prior to sending.
Shipping of pre-ordered items typically spans a duration of 4 to 8 weeks. However, unforeseen circumstances beyond our control may lead to delays in the shipment process. The date given on the Site and at time of purchase is a guideline based to the best of our knowledge, for when the products will be available.
f. COMING SOON Conditions
COMING SOON can only be accessed by registering for Membership to the Site.
COMING SOON items carry a 10% discount on the Full Price of the item.
Payment for the items is required at the time of Order placement.
Notification via Electronic Mail (Email) of when your Order is available for dispatch will be sent to you prior to sending.
Shipping of coming soon items typically spans a duration of 2 to 4 weeks. However, unforeseen circumstances beyond our control may lead to delays in the shipment process. The date given on the Site and at time of purchase is a guideline based to the best of our knowledge, for when the products will be available.
g. Gift Card Regulations
Digital Gift Cards, subject to terms, are offered for the purchase of our Products and are valid for three (3) years from the date of purchase or issuance. Gift Cards cannot be combined with other promotional offers. If Your Gift Card or redemption code is lost or stolen it will not be re-issued and the value of the Gift Card will not be refunded.
Gift Cards are non-transferable and may not be returned or redeemed for cash. Any unused amount after the expiry date of the Gift Card will not be refunded or credited.
Sales tax and shipping may be applicable on products purchased with a Gift Card.
If You return products You have purchased using a Gift Card, your refundable amount will be valid for one (1) year and will be in the form of a store credit.
If Your order total is less than the value of the Gift Card, the remaining balance will be credited to Your account.
h. Use of Products
You agree to only use the products for their intended purpose and in accordance with any guidelines or directions (Directions) as set out on the packaging and/or Site. Any use of the products by you outside of these Directions is at your own risk and you assume full responsibility for any loss, injury or damage arising from such use.
The Customer acknowledges that all Orders through the Site are with respect to Products intended for personal, domestic and non-commercial use only.
i. Availability of Goods
All Orders are subject to availability of the Products requested. In the event we are unable to fulfill your order or any part thereof, we will refund you the price paid for the Product/s that are unavailable. We reserve the right to restrict the quantity of Products for any one order.
j. Product Cancellations and Recalls
We may cancel any order prior to product ownership by the customer. Should cancellation occur, a refund of any payments will be processed for monies paid.
Should you wish to cancel an order, it is at the discretion of the company to grant this request and only applicable for orders that have not yet been dispatched. Any goods that have been dispatched/delivered are classified as a fulfilled order and a Return would need to be created.
In the event of a Product Recall, notification will be provided via Email and the Site. You must provide us and, where applicable any third party, such assistance as is required.
We reserve the right to modify or discontinue any product without notice at any time. We are not be liable to you or any third party for any modification, change in price, suspension or discontinuance of any product or service.
k. Product Representation, Information and Inaccuracies
Product representation on the Site has been treated with great care and to the best of our ability, to describe and display as accurately as possible the colours, fit, details, sizes and price of the Products. It is intended to be as accurate as possible, however the company does not warrant that product descriptions or other content is complete, current, or error-free. The display and colours you see will depend on your monitor and the device on which you view the Products and so may differ from the original specifications used for the generation of the images.
We do not accept responsibility for determining whether our products are appropriate for you.
The sale of products on our Site or reference to any other products does not constitute endorsement or recommendation of those products unless explicitly stated otherwise.
Any information provided on our Site, is intended for general informational purposes only and to be treated as optional suggestions.
We cannot be held liable for any reliance on the information we provide, either on our Site or through our products. Any reliance upon any information contained on the Site is at your sole risk.
On the rare occasion, the Site may contain incorrect or inaccurate information relating to Products, product description or availability.
We reserve the right to update or correct any incorrect or inaccurate information at any time without notice. We further reserve the right to reject any Order that has been placed in reliance on incorrect or inaccurate information.
8. PRICES AND PAYMENTS
All prices displayed on the Site (including the price of the goods and delivery charges) are in Australian Dollars (AUD).
Australian website prices include GST unless stated otherwise.
Additional charges, such as duties or taxes required by the destination country, are the customer's responsibility. Orders returned to Australia with unpaid duties shall be subject to a processing fee per item and return postage fees per parcel, unless expressly disclosed otherwise.
The company reserves the right to change or alter Prices of Products on the Site without notice to the customer. You agree and acknowledge that we can vary any fees or costs related to our Products at any time. The amount charged to you will be the price in force at the time your order is placed.
When promotional discount codes are offered to be used on all or part of the Site these promotional discount codes will be subject to specific conditions which we will make available at the time of the offer. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.
Payment for the Products and any applicable delivery fees are required in full on placement of the Order.
Payment for the Order can be made via Credit Card payments (“Credit Card”), Debit Cards; or OH SO TROPPY issued Digital Gift Cards.
Transactions are safeguarded by WIX, though additional fees from third-party processors may apply.
All Payments are made in Australian Dollars (AUD) and may be converted to your local currency at the time of your order.
Where a credit card is used for purchasing goods, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree you are responsible for ensuring your Payment details are correct. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products.
Your Order will not be dispatched until Payment has cleared. If we cannot process or accept your Order after payment is received, we will contact you by Email.
We have the right to deny any Customer access to the Site or terminate any Order if we are unable to process Payment.
We reserve the right to cancel any order where we suspect that there is fraud or other types of illegal or unauthorised activity.
All orders are subject to availability of the Goods and confirmation of the correct Order price.
By proceeding with purchasing an order you agree to adhere to these conditions of payment.
9. SHIPPING
These Terms include our Shipping Policy which can be accessed [here].
The cost of delivery and shipping for Orders is stated in our Shipping Policy and may change from time to time.
The Company dispatches orders using specified carriers to the address you provide. Receipt of the order signifies the transfer of product ownership to you, subject to the carrier's terms.
We do not guarantee the quality of the freight and delivery services of any third-party service providers.
We reserve the right to amend delivery methods without notice.
We are not liable for delays or dispatch issues outside our control. Non-receipt of an order must be communicated promptly via email.
10. RETURNS & REFUNDS
You agree to be bound by our Returns Policy, which forms part of these Terms and can be accessed [here].
Returns are facilitated in compliance with applicable laws. Abuse or misuse of the return policy may warrant access restrictions or cancellations.
11. EXTERNAL LINKS
The Site may contain links to sites operated by third-parties.
The Company has no control over these third-party sites and the existence of those links, unless we expressly tell you otherwise, is not an endorsement of the third-party sites by us.
We do not control or approve of, nor are we responsible for the content, privacy policies or material contained on the linked sites.
It is up to you to use those links at your discretion and assess if their content is suitable for you.
12. COMPETITIONS AND GIVEAWAYS
We may run competitions and giveaways through our Site and/or through our Social Media channels. Your participation in those competitions/giveaways is subject to these Terms and any terms and conditions that are specific to each competition/giveaway.
13. PRIVACY
These terms include our Privacy Policy, which can be accessed [here].
The Company is committed to protecting your Privacy. Our Privacy Policy correlates to the collection and use of your personal information. By using this Site and our Services, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.
14. CONTACT AND COMMUNICATION
You acknowledge and agree that you will be bound by any acceptance or agreement that is transmitted through this Site, including but not limited to, any consent you provide to receive communications from us by means of electronic transmission.
You acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means, your agreement will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.
The Company may provide notifications to you as required by law, for marketing or other purposes via Email or via the Site.
In the instance of the Company contact details being provided, you acknowledge it is to facilitate communications about the goods and services it supplies, and it does not consent to receive unsolicited contact or messages for any ulterior purposes by any means.
If we receive such unsolicited contact or messages, we reserve our rights and may make a report to the applicable anti-spam regulatory body and any other authorities, depending on the nature of the contact.
This includes contacting us via, including but not limited to, Contact Forms, Email, Chat, Social Media channels, Telephone and/or in person.
15. DOCUMENT CHANGES AND UPDATES
We reserve the right to alter the products, terms, and policies without prior notice, and by continuing to use the Site and our Services, it is deemed as your acceptance of any modifications or amendment of these Terms.
You may also accept these terms when you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you.
The most up-to-date version of the TERMS, with any amendments, modifications or alterations will be made effective immediately once posted on the Site.
The date posted will be displayed at the top of the Terms.
It is your responsibility to regularly check the Site for any amendments, modifications or alterations to the Terms.
If you’re uncertain about the Terms or anything else on our Site, please contact us before completing any purchase.
16. ENTIRE AGREEMENT
These Terms (together with our Privacy Policy and any additional terms, rules and conditions of participation) constitute the entire understanding and agreement between the Company and You in relation to your use of this Site and supersede any prior agreements, communications and negotiations, whether oral, written, or electronic, between You and the Company in respect to this Site and your use of this Site. In the event of a conflict between these Terms and the additional terms, rules and conditions of participation, the latter will prevail over the Terms to the extent of the conflict.
17. WAIVER
The failure of the company to enforce or exercise any right or provision of these Terms will not be deemed a waiver of such right or provision, or admission to any facts.
18. TERMINATION OF USE
The Company may at any time, terminate your access to the Site and/or the products, where you breach any provision of these Terms without notice to you and at our sole discretion.
This right to terminate does not affect any accrued rights including disclaimers and limitations of liability and you will no longer be authorised to access our site.
The Company reserves the right to cease operating this Site. If this should occur, it can be at any time and may be without notice to you.
We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance, exclusion or termination from the Site.
We will not be liable for any losses arising as a result of terminating your access to the Site.
19. OPERATIONAL RIGHTS OF THE COMPANY
We reserve the right to assign or otherwise transfer our rights and/or obligations, adjust access to the Site, and conduct advertising without becoming a party to third-party transactions derived from such advertisements, under these Terms without any notification or consent required. You, however, are not permitted to assign or otherwise transfer your rights and/or obligations under these Terms.
20. LIMITATION OF LIABILITY
We are not liable to you for any loss or damage whatsoever caused arising directly or indirectly in connection with the Site and the Terms, except to the extent that such liability may not be lawfully excluded.
Everything on the Site is provided to users “as is” and “as available”. None of our affiliates, directors, officers, employees, agents, contributors and licensors make any representation or warranty about:
Our Products referred to on the Site; and
that access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm.
In the event that any exclusion or other provision contained herein is held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited, such liability will be limited to the amount paid by you for the Products concerned.
Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law.
21. WARRANTIES AND DISCLAIMERS
You acknowledge that the use of the Site is at your sole risk. We give no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise of the information contained on the Site.
This includes but is not limited to:
a. the suitability or accuracy of the information or Product descriptions (captioning, heading, keywords or any other information, representation or thing depicted) published on the Site (including third-party material and advertisements).
b. any other Customer’s conduct; or
c. that the information on the Site is current.
Although we take great care for the accuracy of the images of the Products on the Site, we do not warrant that the images are an exact representation of the actual goods and that our Products will meet your requirements or expectations.
We do not warrant that any errors on the Site or with our Products will be amended or corrected.
We make no warranty that the Site will be available with no interruption and will be secure or error-free or virus-free and any material downloaded through the use of the Site is done at your own risk and you will be solely responsible for any damage to your computer system or for any loss of data.
22. INDEMNITY
You agree to indemnify the Company and our proprietors, officers, directors, employees and agents against all liabilities, costs, expenses, damages, and losses (including any direct, indirect, or consequential losses, loss of profit, loss of reputation, and all interest, penalties, and legal costs and other professional costs and expenses) arising out of or in connection with your use of the Site and User Content, your breach of this Agreement, or the publication or distribution of material or information supplied to the Site by you, or any complaints or charges made by other parties against you, except to the extent that we directly caused or contributed to the losses, damage, liability, claim or expense.
We reserve the right to assume control of any matter that you are required to indemnify us for, and you agree to cooperate and provide assistance with our defence of such a claim, where reasonably requested to do so by us.
23. SEVERABILITY
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, unenforceable or contrary to law, said provision will be altered to the minimum extent necessary and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. It will not affect the enforceability or validity of the remaining provisions, and these will remain in full force and effect.
24. JURISDICTION
These terms are governed and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales and Courts of Appeal from them for determining any dispute concerning these terms.
In the case of any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible.
If the dispute cannot be negotiated between the parties within 30 days of the dispute arising, either party may commence proceedings.
25. FEEDBACK, COMPLAINTS AND CONTACT
Your feedback is important to us. We are committed to ensuring your satisfaction with our products and services and encourage you to provide feedback, reviews, comments and suggestions for improvements to the Site and our Products.
If you encounter any issues or have concerns about the Terms or your Order, please contact us immediately so we can work to resolve them as quickly as possible.
To submit feedback or discuss an issue, please address your communication in writing to the details below:
Customer Care
Please include the following:
Your name;
Your email address;
Your order number;
details of your feedback, concern or complaint; and
details of what you would like us to do to resolve the matter.