Question 1

I see PRE-ORDER on some of the designs, what does this mean?

Accepted Answer

PRE-ORDER is an exclusive head-start for members only. With each new collection, we make a selection of designs available to members prior to general release. During the members-only access event, you can shop all styles and sizes marked as PRE-ORDER. This is your opportunity to secure your style and size before a collection is released. After the pre-order time period, we may only have limited styles and sizes available. 
An added bonus to this is that PRE-ORDER also has 20% off, so it makes sense to bag it early! 😉

Question 2

How do I get access to PRE-ORDER?

Accepted Answer

PRE-ORDER is a limited 14-day event that occurs prior to each collection launch. Only members have access to PRE-ORDER. To gain access, you must sign up to our website and email subscription. Click here to take you to the sign up page. Don't forget, you'll receive an email after you sign up and you must confirm your subscription via that email!

Question 3

When will I receive my PRE-ORDER purchase?

Accepted Answer

During PRE-ORDER, all designs are listed with expected delivery dates. Whilst we endeavour to deliver according to dates published, sometimes delivery dates change due to events out of our control. If you wish to cancel an order due to a delivery date change, a full refund will be issued.

Question 4

Can I purchase PRE-ORDER designs and 'available to public' designs at the same time?

Accepted Answer

Yes, you definitely can! As you're purchasing items that are not yet available, you may receive your order in multiple shipments.

Question 5

Can I cancel my PRE-ORDER?

Accepted Answer

Absolutely. As long as the order has not yet been dispatched, we can cancel your order at any time for a full refund. Please contact our customer care team at hello@ohsotroppy.com. (hello@ohsotroppy.com.)

If you cancel after your order has been received, this will be classified as a return, and has a separate refund policy.

Question 6

I missed out on PRE-ORDER, can you put an order in for me?

Accepted Answer

Unfortunately, once PRE-ORDER is closed we are unable to process any new orders.
Once PRE-ORDER is complete, on some styles they will be marked as, COMING SOON. Please see COMING SOON for more details.

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