PRIVACY POLICY
PRIVACY POLICY OF OH SO TROPPY
Document date: AUGUST 2025
1. OVERVIEW
Oh, hi! Welcome to OH SO TROPPY.
We are TEE STUDIOS PTY LTD trading as OH SO TROPPY (“OH SO TROPPY”,”Company”, “we”, “us”, or “our”).
We know how important your Privacy is and are committed to protecting it whilst respecting and upholding your rights when you use our Services. This Privacy Policy applies to the products and/or services we provide on www.ohsotroppy.com (“Site”) and informs you of our policies regarding the collection, use and disclosure of personal data when you use our Services and the choices you have associated with that data, in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes as well as part of our Website Terms & Conditions.
This Privacy Policy does not apply to any third parties linked to the Site. When you enter those links, your information is governed by that platform/websites privacy policy and is not governed by this Privacy Policy.
Any changes We make to this policy in the future will be posted on this page and, if appropriate, notified to You by email. Please check this page regularly.
If you have any queries regarding this Policy or our use of your information, please contact us here.
2. CONSENT
By continuing to use our Services, You consent to Us using your Personal Information in accordance with this Policy.
3. WHEN AND HOW DATA IS COLLECTED
When using our Services (“Services” are the Site and any provision of our products via other means, including physical means), different levels of data may be collected. This information may be gathered from you directly through various channels or occasionally, by collecting it automatically through technical means.
Generally, in order to collect personal information, we will procure consent from the owner of the personal information. Consent will usually be provided in writing, or by electronic means via our Site or Social Media channels. Sometimes, however, it may be provided orally or may be implied through a person’s conduct.
By providing personal information, you consent to us collecting, using, storing and disclosing your personal information in accordance with this Policy or as required or permitted by law. The following are some of the ways in which data is collected, including but not limited to:
- Filling in Contact or Subscription Forms, engaging in our Site Chat, communicating via social media or an email to our nominated email address
- Interacting with us on Social Media
- Registering for Membership on the Site
- Placing an Order on the Site, including but not limited to, digital gift cards and any other products available for purchase
- Participating in promotions, giveaways and/or any request for additional data such as customer surveys
- Attending events involving or hosted by Us, including but not limited to, Pop-Up Store interactions, launches, shows and appearances
- Interacting with us in person, where the information is relevant
- When you accept our cookies and tracking technologies. This may include referrals or services from third parties that provide analytics, traffic management, content delivery, and load balancing (e.g. CDNs). For more details on the cookies we use, including those from third-party providers that assist with performance, analytics, and functionality.
“Cookies” are small files stored on your device. For more information, read ‘Cookies’ below, alternatively you can visit https://www.allaboutcookies.org for more information.
4. TYPES OF DATA COLLECTED
a. Personal Information
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("personal data"). This may include, but is not limited to:
- Names (First, Last and Nicknames)
- Addresses (Postal, Physical and Email)
- Phone Number
- Financial or payment information, such as credit card details (when you are making a purchase)
- Social Media Handles
- Products or services you purchase
- Any relevant information provided in communications with you
We also collect the following information about you automatically, through technical means such as cookies, when you browse our Site:
b. Operating Data
Internet Protocol (IP) address, device ID and type, login, browser type, time zone, browser plugins, geo-location, what operating system and version
c. Data on how you use our Site
Browser session data, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies.
d. Age of Site Usage
By using our Services, you warrant that you are at least eighteen (18) years of age.
Our Services are not intended for anyone under the age of 18 years.
We do not knowingly collect data from persons under the age of 18 years.
If we become aware that we have collected personal data from anyone under our Site’s usage age, we will take steps to remove that information from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
Under special circumstances, for a teenager nearing the age of 18 (16 years - 17 years and 11months) who wishes to access our Services, we require verifiable consent from a parent or guardian/s.
Any parent, guardian or the teenager themselves may review and modify the teenager’s data by contacting us in writing.
As with all information collected, we aim to keep the data confidential, secure and maintained with integrity.
5. WHY THE DATA IS COLLECTED
We use your data to provide current Services to you and help to improve the current and future Services we offer you.
We try to keep any information collected to a minimum and only necessary for the activities that you are seeking to be involved in.
Each piece of data has a functional purpose and under data laws, we are only allowed to use your data for specific reasons; and where we have the legal basis to do so. Your personal data is used for the purpose it was collected, and related purposes that include:
a. Ability for You to use our Site and Services
- To facilitate transactions
- Create tax invoices or receipts
- Complete Orders
- Provide Customer Service and Support
- Maintain your account, orders, wishlists and preferences
- Reference your purchase history
- Provide you with information or advice about products or services
- Process your entry in any promotions or giveaways
b. For Site and Services improvement. This may be collected through:
- Market research, feedback requests and Customer surveys
- Follow-up correspondence on Services provided or enquired about
c. Analyse and improve our Site and online procedures
- Perform administrative and operational functions
- Tailor needs to locations, time-zones and seasons
- To provide a better User experience for online platforms
d. Detecting and preventing fraud
- Monitoring your compliance with our Site Terms and Conditions
e. Comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal.
We use this information to help us understand customer preferences and enhance your shopping experience.
From time to time, we may use your data for Marketing purposes, if you have opted-in. This is to communicate with you via notifications, promotional materials, updates or product and Service emails, that may be of interest to you.
You may opt-out of receiving these communications by clicking the unsubscribe link and following the instructions provided in any correspondence we send.
We only collect data that is relevant to our operations and your interactions with us for our Services, for you. Any additional, sensitive or unsolicited information we may acquire will likely be destroyed or de-identified, in accordance with applicable Australian privacy regulations and if it is lawful and reasonable to do so, unless the personal information is reasonably necessary for, or directly related to, our functions or activities.
6. DISCLOSURE OF DATA
We will not use any Personal Information other than for the purpose for which it was collected, unless we have received permission from you to do otherwise and where we have the legal basis to do so.
We will not sell your personal information to third parties.
However, we do use third-party service providers who require us to disclose your information with them for specific purposes to complete tasks on our behalf.
These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose other than for what the data was collected for. They include:
- Payment processing such as Stripe and AfterPay.
- Delivery Services
- Marketing assistance
- Social Media platforms (META) (Share User Content or for a promotion or giveaway, in the case that you win, with your consent, share on our social media platforms)
- Our platform provider, wix.com
- Any third-parties authorised by you to receive information held by us
While most of our operations are conducted within Australia, we may send information to third parties that are located outside of Australia. Disclosure is made to the extent that it is necessary to perform our functions or activities.
There are special circumstances in which We must disclose an individual’s information:
- Where We reasonably detect that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of
to comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal.
- If our business changes ownership.
7. STORAGE OF DATA
a. What is stored?
We may hold your Personal Information in either electronic or physical (hard) copy form.
b. How long is it stored for?
We will retain Personal Information for as long as it is reasonably necessary to fulfill the purposes outlined in this Privacy Policy.
Only if a longer retention period is required or permitted by law will data be stored for longer.
The primary purpose for holding your Personal Information is to ensure a smooth transactional process, provide customer support, and maintain your account with us.
The specific retention period will depend on your interactions with us.
c. Where is it stored?
If You provide information to Us electronically, We may retain this information in our service providers, secure servers, cloud-based systems, computer systems and databases.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If You provide information to Us in physical form (paper/printed, manually recorded) this information is normally stored in our files and physical storage facilities with a copy made to our electronic files.
We use industry standard security measures to safeguard and protect your information.
Where we may have to share your Personal Data with third-parties and service providers located outside of Australia in connection with any purpose, including to overseas cloud computing hosts, we take reasonable steps to ensure that your data remains protected in line with Australian privacy laws.
8. SECURITY OF DATA
We take all reasonable steps to protect personal information under our control from unauthorised access, alteration, disclosure, loss or misuse.
We take this task seriously and maintain appropriate electronic, physical and procedural safeguards to help protect your data. This includes:
- Access controls to limit your personal information to only professionals/services who need to know
- Not storing your payment details. When sharing your credit card details with us. The sensitive information will be handled and protected by our payment gateway partners, Stripe and AfterPay.
- All accounts being password protected
Once we no longer require your information for the stated purposes, we will securely destroy or de-identify any data that is no longer necessary, in accordance with applicable Australian privacy regulations and unless we are otherwise required or authorised by law to retain the information.
We, however, cannot guarantee security measures over the internet of information sent or received, and are not responsible for the privacy or security practices of any third party (including third parties that We are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). These third parties may be subject to separate privacy and security policies. We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where We were authorised to provide that person/service with the Personal Information.
We highly encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our Site. Frequently changing your password and ensuring it is not the same as your other passwords is also good practice for online security as well as checking your Membership account details from time to time.
If You suspect any misuse or loss of, or unauthorised access to, your Personal Information, you should let Us know immediately.
9. TRACKING TECHNOLOGIES
a. COOKIES
Cookies are data files, often including an anonymous unique identifier, which are stored on your device when using a website.
They can also be used to analyse traffic and for advertising and marketing purposes.
Our Site uses cookies and similar tracking technologies such as, beacons, tags and scripts to provide certain functionality to our Site. This allows Us to automatically collect information, recognise your browser and track the web pages You have visited. We use different cookies for different functions. For example;
Session cookies - to operate our service.
Preference cookies - to remember your preferences and various settings.
Security cookies - for security purposes.
You can restrict, turn off and delete cookies by adjusting the settings on your browser. Please note, if you do decide to turn off cookies, you can continue to use the Site, however, certain Services may not work effectively.
b. WEB BEACONS
Web beacons enable us to track behaviours such as when you open an email and click on links, as well as collect information like your IP address, browser type, or email client. This data helps us analyse and improve the performance of our email campaigns, ensuring we can provide you with services that better meet your needs. You can opt out of receiving emails from us at any time by clicking the “unsubscribe” link included in each email.
c. GOOGLE ANALYTICS
Google Analytics is a service offered by Google that tracks and reports website traffic with the use of tracking technologies (cookies).
We use Google Analytics to display targeted advertising as well as to connect your browsing behaviour, when you’re on our Site, with other data that you previously provided to us in accordance with this privacy policy. This is why you might see our advertisements across the internet after you have visited our Site.
By visiting https://policies.google.com/privacy?hl=en, you are able to learn more about data tracking settings and by visiting http://tools.google.com/dlpage/gaoptout you are able to opt-out of Google Analytics data tracking directly.
d. REMAINING ANONYMOUS
Where possible, individuals are able to interact with us anonymously or under a pseudonym. It is still possible to access and browse the Site as well as make enquiries. You will not however, be able to use the Site or our Services to its full extent, including placing Orders on products.
By disabling any cookies and tracking, you may be able to browse our website anonymously.
If cookies and tracking is still switched on, you may be able to remain pseudonymous browsing our website.
10. DIRECT MARKETING
From time to time, we may use your data to send you marketing directly; only if you have opted-in for this Service. Marketing may include, but is not limited to, promotional material, product information, updates and anything else that may be of interest to you.
“Opting-In” is when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means.
You can change your mind about marketing material at any time, by opting-out. “Opting-Out” is when you revoke permissions.
Simply click the unsubscribe link and follow the instructions provided in any correspondence we send, alternatively you are able to contact us directly.
If you believe that you have received information from Us that you did not opt-in or out to receive, please contact Us.
11. ACCESSING, CORRECTING AND ERASING PERSONAL INFORMATION
If you would like to access the Personal Information we have about you, please contact us. Please understand that we take protecting your data seriously, so verification of your identity may be needed in order to proceed with this request.
Depending on what Personal Information you are trying to access, we may not be able to share this information in which case we will write to you to explain why we cannot comply with your request.
We will comply with all requests to the extent required by law.
If you would like to update or correct any of your Personal Information, please contact us. If appropriate and achievable, we will be able to assist you with the amendments, either on our end or by taking you through step-by-step processes to update it on your end.
If you would like your Personal Information we have on record to be erased, please contact us. We will comply with all legal requirements to delete your Personal Information, unless We are required by law to retain such information.
12. PRIVACY POLICY CHANGES AND UPDATES
This policy is regularly reviewed and updated to reflect changes in our practices, operational systems and/or legal obligations.
The most up-to-date version of the Policy, with any amendments, modifications or alterations will be made effective immediately once posted on the Site.
The date posted will be displayed at the top of the Privacy Policy.
Please make sure to check the Site for any amendments, modifications or alterations to the Policy.
Your continued use of the Site following the posting of any revisions will be deemed as your acceptance of the revised Policy.
13. CONTACT AND COMPLAINTS
We understand the topic of ‘Privacy’, particularly online, can be quite daunting and complex. We hope any concerns or interests in this topic have been addressed in this Privacy Policy.
Your privacy is important to Us, and we take feedback, issues and complaints seriously.
Therefore, if You have any questions, concerns or complaints about this Privacy Policy or the handling of your personal information, please contact us immediately so we can work to resolve them as quickly as possible.
Please address your communication in writing to the details below:
Privacy Officer
Upon receiving your communication, we will review and investigate the best course of action.
If We become aware of any unauthorised access to any Personal Information, We will inform you at the earliest practical opportunity. This will be once We have established what was accessed and how.
If We have a dispute regarding any Personal Information, We both must first attempt to resolve the issue directly between us.
We will work diligently to resolve any disputes or complaints concerning your personal information, however if you are not satisfied with the outcome, you may seek a review by contacting the Office of the Australian Information Commissioner (OAIC) via their website https://www.oaic.gov.au or by phone on 1300 363 992