PRE-ORDER is an exclusive head-start to a collection. With each new collection, we make a selection of designs available to the OST fam prior to general release. During the this event, you can shop all styles and sizes marked as PRE-ORDER. This is your opportunity to secure your style and size before a collection is released. After the pre-order time period, we may only have limited styles and sizes available.
An added bonus to this is that PRE-ORDER also has 20% off, so it makes sense to bag it early! 😉
PRE-ORDER is a limited time release event that occurs prior to a collection launch. Only OST fam have access to PRE-ORDER. (It's announced via email our social channels) To gain access, you must sign up to our website and email subscription. Don't forget, you'll receive an email after you sign up and you must confirm your subscription via that email!
During PRE-ORDER, all designs are listed with expected delivery dates. Whilst we endeavour to deliver according to dates published, sometimes delivery dates change due to events out of our control. If you wish to cancel an order due to a delivery date change, a full refund will be issued.
COMING SOON is an exclusive opportunity closer to release date and applied to select styles.
With each new collection, we make a selection of designs available to members prior to general release. During the members-only access event, you can shop all styles marked as COMING SOON. This is your runner-up opportunity (after PRE-ORDER if it was applied to those styles) to secure your style before a collection is released for general sale. After the coming soon time period, we may only have limited styles and sizes available... or even sold out and waiting on re-stock.
An added bonus to this is that designs marked COMING SOON have 10% off!
Only OST fam have access to COMING SOON. (It's announced via email our social channels) To gain access, you must sign up to our website and email subscription. Don't forget, you'll receive an email after you sign up and you must confirm your subscription via that email!
We wish we could, but unfortunately once the COMING SOON time period has ended, we're unable to process any new orders.
If stock is still available, you will be able to purchase as the general collection. If sizes and styles are sold out, some may be re-stocked. Please check back on the website for information on those styles.
As we're new to the market and still growing; where we can deliver is still limited at this time (sorry!!) We currently ship to the following countries: Australia, Canada, New Zealand, United States of America and the United Kingdom.
Check back to see new locations added soon; better yet, if your country is not listed, contact us and let us know you're interested in ordering and we'll see what we can do!
International shipping rates and estimated delivery times vary. For more information, please visit our Shipping Policy.
We offer free shipping Australia wide on all orders over AUD$200. This may vary due to promotion; please check the website for this.
International orders shipping fee varies. Please refer to our Shipping page here for more information.
If you need to change your address and your order has not yet been dispatched, please contact hello@ohsotroppy.com.
We are unable to redirect or update orders after they have dispatched. You will need to redirect the parcel, or wait for the parcel to be returned before we can re-ship or refund.
Items that have been purchased at full price are eligible for a full refund.*
Full priced items that have been purchased with a discount or promotion attached (this includes pre-order and coming soon) are eligible for a refund for the amount paid.*
Sale items that have been purchased with a discount attached are eligible for a store credit only. *
Any products marked as Final Sale or Last Chance have a strict no returns, exchanges, or refunds policy, unless the item is deemed as faulty. *
*All final refundable or store credit amounts are minus the returns processing fee.
Return must be created and lodged within 14 days of receiving your order and are subject to our Returns Policy.
Refer to Returns Policy here for full details.
We process all returns within 5 business days of being received. Please note this is not an immediate process. We carefully check all returns for wear and tear. Please allow 5 business before checking with our team on the status of your return.
By sending an email to hello@ohsotroppy.com with your order number and details. You will then be provided with a Return Number and Return Address to send the parcel.
We're new to the market but making waves ☺️
We first launched in Sydney, Australia at the end of 2025 (but it was years in the making behind the scenes!)
Although we're currently not advertising for specific roles, we're always interested in anyone who would like to work with us!
If this is you or someone you know, please send through details to partnerships@ohsotroppy.com.
The best place to contact us is via live chat, the online form or via email at hello@ohsotroppy.com. See our contact page for more information.
For live chat, we aim to respond to you within a few hours. For email, we do our best to reply as soon as possible, but please allow up to 36-48 hours on business days, depending on your time zone.
Please note that we are based in Australia and only respond during our standard business hours.
For all enquiries of this nature, Buddy wants to hear from you! (Yes, they're a real person). Please contact at partnerships@ohsotroppy.com.
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